Torren L. Craig

2660 Vera Avenue Unit 2

Golf Manor, OH. 45237

tlcraig1@gmail.com

(312) 479-7686

http://www.linkedin.com/pub/torren-craig/13/737/3ab

 

 

Objective: To expand my knowledge in the field of information technology project management beyond the limits of my ability, while using my education, knowledge, and talents, and add value in a successful work environment.

 

 

Technical Summary:

·               7 years experience executing project management practices. 14 years experience as a Network Technician. 12 years extensive experience as a Level 1-4 Helpdesk Associate. 11 years experience as a Network Administrator. 8 years functional management experience. Extensive professional handling of escalated clients and end users with management positions (White Glove Support.)

·               Project Management experience with completion of small, medium, and large projects performing duties such as; determination of scope, statement of work preparation, executing kick-off, coordinating with stakeholders, preparing and controlling budgets, scheduling all communication meetings, report frequencies, and prompt updates, human resource scheduling and management, risk identification, assessment, and creation of responses,  mapping Gantt charts, keeping projects on schedule to completion with limited creep, executing tasks in a timely fashion by adhering to milestones, and delivering projects to completion and close with high amounts of stakeholder / client satisfaction.

·               Experienced in managing IT / Infrastructure projects and resources ranging from replacement and upgrades of communication bandwidth, routers, switches, server migration, data center relocation, database migration, identity and access management (active directory), OS / software / ERP rollouts as well as participation and managing software lifecycle projects using agile methodology.

·               Knowledge, experience, and  navigation of processes such as Risk Management, Change Management, Operations Management, Service Management, Capacity Management, Incident/Problem Management, and Service Level Management.

·               Excellent functional management and supervisory skills, with great leadership and team building experience to effectively manage human capital to maximize effectiveness in execution.

·               ITIL v3 Foundation Certification  in IT Service Management

·               Ambitious, self- motivated, hardworking, and dedicated, team player with strong ability to work independently, and highly oriented customer service skill with drive to increase ROI and awareness to increase revenue.

·               Possess quality leadership, interpersonal, problem solving, time management, and multitasking skills. Work effectively and efficiently to satisfy company goals.

·               Extensive use and support of various programs such as:  MSDOS, Microsoft Windows 3.x, 9.x, ME, Windows NT/2000/3/2008  (Server, Small Business, and Enterprise Server), XP, Vista, Windows 7, 8 (8.1), Microsoft Active Directory, Microsoft Exchange Server, Service NOW (ITSM), TeamCenter, NX, Netware Administrator 3-6, Zenworks, CITRIX (Xenapp) Administration, SCCM, Parallel, Virtual Desktop, HP Service Manager, and desk side support. Office’95-’13, Office 365 (Word, Excel, PowerPoint, Access, Publisher, FrontPage, Visio, and OneNote) Works, Project (Server), SharePoint, Word Perfect, Adobe Photoshop, Acrobat (Reader), Device Drivers, Norton (Symantec) Ghost, SQL and SQL Server, Lotus Smart Suite, Notes, Domino, MX Logic, VMware, SAP, Remedy Tracking (ITSM) Software (Magic), Heat, Peregrine, PC Anywhere, Netopia, Windows Remote Desktop, Quicken, QuickBooks, Microsoft Virtual Private Networking, and the Internet (Internet Explorer, Netscape Navigator, Yahoo Browser, and Mozilla) MS Communicator 2005/7, Live Meeting 2007, and Microsoft Lync.

·               Hardware/software troubleshooting, Break/Fix, diagnostic repair, and Novell/NT network experience. As well as SMS up/downloads & desktop migration experience.

·               Extensive computer/server repair, construction, and upgrade experience such as hardware, software, and configuration.

·               IBM Desktop PC Certified / A+ Hardware Certified (2003) Objectives).

·               Currently in pursuit of PMP and additional ITIL, certifications.

 

 

PROFESSIONAL EXPERIENCE:

 

 

Tata Consultancy Service – Milford, OHOctober 2011 – October 2015

Infrastructure Project Manager (GE Aviation) / Internal Security Coordinator

 

·               Working as consultant via Tata for GE Aviation as a Project Manager to coordinate projects for various sites located around the globe to replace, upgrade, transfer or install infrastructure (WAN connection upgrades, switches, routers, telepresence, servers, data center restructuring, Active Directory / domain migration, identity and access management as well as software lifecycle (SDLC) execution as requested by stakeholders.

·               Experienced in small, medium, and enterprise project management and coordination with as many as three to ten simultaneous projects on 4 different continents, with budgets up to $1M.

·               Follow processes that adhere to ITIL guidelines and best practices while executing project tasks, scheduling and executing test phases successfully, coordinating with client approved vendors to assist and escalation where necessary to ensure that solutions and deliverables are presented in a timely manner.

·               Responsible for all duties of Project Manager including coordinating stakeholders, creation of project charters and project plans, creation of WBS, report frequency and generation to all stakeholders while coordinating project team, project information, vendor management, contract negotiation, risk management, budget control, schedule control, scope control, and intervention where necessary to guide projects into the proper direction, execution, and completion.

·               Assist fellow project managers when assistance, information, and guidance where needed.

·               Constant communication with Change Advisory Board to keep project, naming, and hardware in line with GE network standards, as an active participant in Change Management while creating, controlling, reporting, auditing and updating Configuration Items where necessary using ServiceNow.

·               Work within guidelines and security that adhere to strict policies of International Traffic in Arms Regulation (ITAR).

·               Coordinate efforts to keep project within internal security guidelines, conducting audits where necessary, as well as executing information exchange and completion of action items to maintain guidelines and compliance for external auditing.

·              Manager level authority with up to 40 direct reports, assisting with day to day onboarding/security coordination, training, discipline, and offboarding.

·              Conduct and attend meetings to create/review new procedures, process collected data, and perform knowledge transfer

·              Responsibilities for executing Change Management and Incident Management / bridge coordination

·               Performance and execution of various audits to keep project aligned with internal security standards, while acting as a liason between project and security committee to align project to standards that adhere to external auditors.

·               Performed testing and scheduling of implementation of software and helpdesk practices to roll out to helpdesk and end users, using internal dashboards to create and adjust item in CMDB.

·               Alternate resource to scheduling teams to test software to assist in improvements to scheduling software.

·              Coordination of  engineers to review aircraft engine assembly plans to migrate from PEAR mainframe to Teamcenter

·               Manufacturing Process Planner with duties of confirmation of correct transfer / order of assembly, and release into production environment.

·               Creation, adjustment, editing, and resolving Configuration Items in ServiceNow

 

CompuCom Inc. – Dallas, TXMay 2008 – March 2011

IT/Project Manager for The Nielsen Company

 

·               Working as consultant via CompuCom for The Nielsen Company (Chicago office) to handle desktop support and networking for over 400 in-house users as well as an approximate 150 mobile users.

·               Responsible for the administration and/or support of the Chicago office Infrastructure, including its local and wide area networks, servers and client devices, and the operating systems and databases.

·               Log and respond to issues generated by users and Nielsen Service Desk in help tickets queues under Remedy, HEAT, and CCM.net.

·               Serve as additional tech support to other CompuCom associates located at various Nielsen sites across the country.

·               Lead in various projects, scheduling, executing, and controlling all aspects of the projects.

·               Various network admin duties for 25 server in house data center that included responsibility for server replacement, building, maintenance as well as backup admin roles.

·                           Respond to and complete issues that adhere to contracted SLA’s.

·                           Maintained vendor management relationship with Xerox to maintain contracted printers and copiers.

·                           Primary contact for high level executive support.

 

Technologies used: Hands on repair of Workstations (desktop/laptop), Servers, PC Part troubleshooting, upgrading, and replacement, Operating system loads Windows 2000/3/8 (server), XP, Vista, and Windows 7. CITRIX administration and support. Software loads and support including, Office 2003/7/10 (Word, Excel, PowerPoint, Access, Publisher, FrontPage, Visio, OneNote) Works, Project, Exchange (Server), Word Perfect, Microsoft CRM, Adobe Photoshop, Acrobat (Reader), Device Drivers, Norton Ghost (Explorer), Symantec Anti-Virus, Symantec Endpoint Protection, and McAfee Anti-Virus, Remote Desktop, Microsoft, Cisco, and Checkpoint VPN, L2TP, FTP (Filezilla & CuteFTP), Firewall Configuration, Cisco switch and router configuration. Microsoft Live Meeting 2007, Communicator 2005/7 (Chat and VoIP phone support), and the Internet (Internet Explorer, Netscape Navigator, Yahoo Browser, Apple Safari, Google Chrome and Mozilla Firefox). VERITAS backup software with HP Ultrium3 tape magazine. Created and implement new procedures.  Responsible for anti-virus updates and rollouts as well.

 

Posen-Robbins School District 143 ½ - Posen, ILOctober 2007 – May 2008

Adult Education Computer Instructor

 

·                        Created Lesson plans for class of approximately 10-15 students

·                        Instructed students on theories and practices concerning the mechanics of using a Personal Computer.

·                        Create class and take home assignments for student to enhance class practices and self-independence.

·                        Prepared detailed reports for school board members and Superintendent of schools to show class progress.

·                        Performed presentations and created assessments to enhance and track student progress.

 

Technologies Used: Windows XP, Windows Networking, Windows Explorer, Microsoft Internet Explorer v.6 and 7.

 

 

 

 

Education:

 

Rebus Business Solutions – Cincinnati, OH

PMP Certification Exam Preparation       July 2015

 

ITT Technical Institute School of Business – Orland Park, IL

Bachelor of Applied Science – Technical Project Management           March 2009

 

Microhard Technologies Incorporated – Chicago, IL

CompTia A+ Hardware Certification Class             August 2002 to September 2002

CompTia Network + Certification Class      September 2002 to October 2002

 

ITT Technical Institute – Matteson, IL

Associate of Applied Science Degree – Electronics Engineering Technology       June 1997